Frequently Asked Questions

Do you keep my credit card information?

Customer's credit card information is a big liability. Our system and payment gateway is made so that no credit card number is stored in our system. Once the customer enters the number, we do NOT and will NOT keep it in our server or system.

How can I check the status of my order?

You can check the status of your order by the email notifications that are sent to you. Also you can log into your account. Go to "My Account" and then go to "View the orders I have made".

How can I print my order invoice?

You can print your invoice by logging into your account. Click on "My Account" and then "View the Orders I have Made". From here you can choose the specific order you want to print. Use the Internet Browser option to print the order.

How long does it take for my order to be Shipped Out?

Orders are shipped out within 1 business day of order being received.

How much is your minimum wholesale order?

Wholesale orders are a minimum of $100.

What method of shipping do you use?

The primary shipping method use is UPS. However, other shipping methods are used when it is requested or for international shipping. To use other shipping method, please make note on "Add Comments About Your Order" section, during the check out process.

Where can I find my tracking number?

Tracking numbers are usually emailed to the customer. Also you can go to your "Orders" when you log into your account to the tracking number. If the tracking number is not shown even though the order status is "Shipped Out", please email us so that we can provide the number.